Return and Refund Policy
Last Updated: July 8, 2025
Order Eligibility and Timeframe
All return requests must be submitted within 30 days of delivery—a standard practice in e‑commerce to balance customer confidence with brand protection. Approved bows must be shipped back (to Chicago) within 7 days of receiving the return label.
Returns Must Be Shipped to U.S. Warehouse
All returns must be mailed to our U.S.-based warehouse in Chicago. We do not accept returns from other locations. To ensure quality control and streamline processing, customers will receive a prepaid shipping label once a return is approved. Please wait for approval before returning any item.
Photo Required for Damaged Items
To file a return for a damaged or defective bow, include clear photos with your request submitted via the Contact Us form or email. Requests are reviewed within 1–2 business days. If approved, shipping instructions follow.
How to Initiate a Return
To begin the return process:
- Submit a photo of the damaged bow via the Contact Us form or email.
- Include order number and a brief description of the issue.
- Await approval—typically within 1–2 business days.
- Receive a prepaid U.S. shipping label via email.
- Ship the bow back to our Chicago warehouse using the provided label.
Inspection & Refund
Once the return arrives, our team will inspect the item. If damage is confirmed and aligned with the submitted case, a full refund will be issued to the original payment method within 5–7 business days.
Non-Returnable Items
Custom or special-order bows are not returnable or refundable, unless they arrive damaged or do not meet ordered specifications.
No Restocking Fees or Store Credit
Approved returns are refunded in full, with no restocking fees and no store credit options. Refunds go directly to the original payment method.
Contact & Support
Return requests and inquiries should be submitted by Contact Us form or email. Our team responds within 1–2 business days. Return instructions and labels are only provided after written approval.
Policy Updates
This policy may be updated periodically. Continued site use after the “Last Updated” date indicates agreement with any changes.
